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Troubleshooting

Location Markers are not visible anymore

Problem After an update already existing markers are suddenly gone. They don’t show up in the map anymore although they...

Uploading the plugin zip file results in an error

Problem When trying to upload the zip file of the Open User Map plugin you are getting this error message:...

CSV Upload (Import) does not work

Problem You are using the PRO version of Open User Map and try to import locations with the Import/Export Feature....

Map tiles are not loading

Starting in October 2023 and if you are using map style #1, you may see this error appear on your...

Open User Map widget doesn’t show up in Elementor elements

OUM provides an Elementor element “Open User Map”. It should be accessable in the “Basic” section: In some rare cases...

Page loading is very slow

The Problem In some rare cases it happens that there seems to be a compatibility issue with the running SSL...

The images don’t show up

Problem In most cases this is related to a so called “Lazy Loading” feature. This can be enabled in plugins...

How To debug WordPress

Step 1: Activate error logs The following code, inserted in your wp-config.php file, will log all errors, notices, and warnings...

🚨 The map doesn’t show up

Map Not Displaying Correctly with WP Rocket If you’re using WP Rocket for caching, you may encounter issues with the...

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